Managed Service ProviderYou Can Trust
My IT Company 24/7 Managed Services
Our RMM service processes essential security patches & windows updates, as well as provides constant, proactive monitoring of computer systems to significantly reduce emergency scenarios. We make sure your computer is secure from external threats & fix most issues before they snowball into serious problems. Think of RMM as taking a proactive approach rather than a reactive approach. The goal is to save time, save money, reduce downtime & increase productivity.
Every link, email, download & network connection is an opportunity for hackers to compromise your devices. With this in mind, rounding off the RMM bundle is award-winning antivirus software with complete protection from viruses & identity theft, without slowing you down.
Remote access support is also available (standard rates apply), meaning we can connect to assist you in seconds rather than waiting for us to drive to you!
WHAT WE DO
Real Time Computer Monitoring & Alerts
IT automation is a set of rules that execute repeated processes on a scheduled basis. These processes can be set to a time convenient to you with full reports able to be sent to us, you or both! Some automation tasks include: Create System Restore Point, Delete Temp Files, Defragment, Checkdisk & custom scripts.
IT Asset & Inventory Tracking
Our program enables us to gather network & asset information with a click of button & within seconds for any device that has the agent installed. We can get information about Hardware, Software, Operating System, MS Office, Antivirus, update & license status, HDD Usage, CPU, Memory type, size, Detailed Server & Workstation configuration & status!
Managed Security Software
Advanced Computer Maintenance
Helpdesk & Ticketing System
Our helpdesk and ticketing system is intuitive & user-friendly, allowing us to communicate directly & manage your issues with minimal fuss. You can lodge a ticket via the portal (preferred) or via a support email. You can open, view and manage tickets from the Portal while keeping track of all correspondence with respect to tickets. The Customer Portal is a safe space for clients only.